Privacy Policy

1. Introduction

Removers.pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Business information and requirements
• Communications you send to us
• Usage data and analytics

Categories of Personal Information (CCPA Disclosure)

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address, account credentials
• Commercial Information: Services purchased or considered, business requirements
• Internet/Network Activity: Browsing history on our site, interactions with our website, device and browser information
• Professional/Employment Information: Company name, job title, business context
• Inferences: Preferences and characteristics derived from the above

Sources: We collect this information directly from you, automatically through your use of our website, and from third-party analytics services.

Business Purpose: We collect this information to provide and improve our services, communicate with you, process transactions, and for marketing and analytics as described in this policy.

3. SMS/Text Messaging

When you provide your phone number and opt in to receive text messages from Removers.pro, we may send you:

• Appointment reminders and confirmations
• Scheduling updates and changes
• Service-related notifications

Consent: By checking the SMS opt-in box on our booking form, you expressly consent to receive text messages from Removers.pro at the phone number provided. Consent is not a condition of purchase.

Message Frequency: Message frequency varies based on your scheduled appointments and service interactions. Typically 1-5 messages per appointment.

Costs: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts unless you re-subscribe.

Help: Reply HELP to any message for assistance, or contact us at hello@removers.pro.

SMS Data Sharing: We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for their marketing purposes. Your phone number and opt-in data are shared only with our SMS service provider for the sole purpose of delivering messages on our behalf.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Account Information: Retained while your account is active and for 3 years after account closure for legal and business record-keeping
• Communication Records: Retained for 3 years for service continuity and dispute resolution
• Analytics Data: Retained in aggregated/anonymized form indefinitely; identifiable analytics data retained for 26 months
• SMS Consent Records: Retained for 5 years after last consent or opt-out to demonstrate TCPA compliance

You may request deletion of your data at any time, subject to our legal retention obligations.

5. Third-Party Services

5.1 Consent Management

We use CookieYes as our Consent Management Platform (CMP) to manage cookie preferences and ensure compliance with privacy regulations including GDPR and CCPA. CookieYes helps us obtain, manage, and document your consent for various tracking technologies.

5.2 Marketing and Analytics

We use RB2B (Retention) for B2B visitor identification and marketing analytics. This service helps us understand which companies visit our website and may collect:

• IP addresses and company identification
• Pages visited and time spent on site
• Referral sources and navigation patterns
• Device and browser information

Under California law (CCPA), this sharing may constitute a "sale" of personal information. California residents may opt out of this sharing through our cookie preference center.

Important: RB2B tracking only activates after you grant Marketing/Advertising consent through our CookieYes banner. You can manage your consent preferences at any time.

To opt out of RB2B tracking, you can:

• Revoke marketing consent through our cookie preference center
• Visit the Retention opt-out page: https://app.retention.com/optout
• Visit the RB2B GDPR opt-out page: https://www.rb2b.com/rb2b-gdpr-opt-out

6. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. We categorize cookies into:

• Necessary: Essential for the website to function properly
• Functional: Enable personalized features and preferences
• Analytics: Help us understand how visitors use our site
• Marketing/Advertising: Used for targeted marketing and visitor identification

For more information about our use of cookies, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to or restriction of processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information below.

California Residents (CCPA/CPRA)

If you are a California resident, you have the following specific rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. We share information with RB2B/Retention for analytics purposes, which may constitute a "sale" under CCPA. You may opt out via our cookie preference center or by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, email hello@removers.pro with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

Canadian Residents (PIPEDA/CASL)

If you are a Canadian resident, you have rights under PIPEDA to access and correct your personal information. For commercial electronic messages, we comply with CASL requirements and will only send marketing communications with your express or implied consent. You may withdraw consent at any time.

10. Children's Privacy

Our services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Email: drake@removers.pro
Contact Form: removers.pro/contact

For CCPA requests, please email hello@removers.pro with "CCPA Request" in the subject line.
For SMS opt-out, reply STOP to any text message or email hello@removers.pro.